Terms and Conditions

TapGoCR is a trade name operated by Jin Lin, an individual, in Costa Rica. TapGoCR is not a company or a legal entity. It operates digitally: it has no storefront open to the public and does not publish a business address, and support is provided through the electronic channels in the Contact section. The website is tapgocr.com and its subdomains.

TapGoCR is a platform for businesses in Costa Rica to create and manage digital pages that people open by tapping a phone on an NFC plate or scanning a QR code. Depending on the plan or proposal, the service may include:

• NFC plates and QR codes linked to a business page.
• Digital pages with links, menu, contact details, location and social media.
• A dashboard where the business manages its content and views usage statistics.
• Related services: domains, website development, hosting and maintenance.

You can browse the public pages without an account. To use the dashboard or purchase a service you must register. When registering you must expressly accept these terms (mandatory checkbox); if you do not agree, you must not use the platform.

The platform is offered for legitimate business use. Some features depend on the plan and may change over time (see «Availability and changes to the service»).

Registration creates the account automatically. The person registering declares that the information provided is accurate and agrees to keep it up to date. TapGoCR may reject a registration or suspend an account when there are reasonable grounds to believe it is used fraudulently, abusively or against these terms.

The account holder is responsible for:

• Keeping their password confidential and not sharing access.
• Letting us know if they detect unauthorized access.
• Activity carried out from their account, unless access was gained beyond their control.

Users agree not to:

• Publish unlawful, fraudulent, misleading or defamatory content, or content that infringes third-party rights.
• Try to access other customers’ accounts or data, or compromise the security of the platform.
• Distribute malicious code or interfere with how the service works.
• Use the service for unlawful activities or to send unsolicited communications.
• Use automated means to extract data from the platform without written authorization.

TapGoCR may take reasonable measures to protect the platform and its users, including suspending content or accounts.

The customer keeps ownership of the content it publishes (text, photos, logos, menus, prices, links and contact details) and is responsible for it being accurate, up to date, and for holding the rights and permissions to use it.

By publishing it, the customer authorizes us to host, process and display it solely to provide the service. TapGoCR does not guarantee the accuracy of content supplied by customers.

The software, design, code, the TapGoCR trade name, its logos and interfaces belong to their owners or licensors. Use of the service does not transfer ownership of the platform to the customer, nor authorize use of the TapGoCR name or logos beyond what is needed to identify the contracted service, without prior written permission.

Third-party marks mentioned on this site (for example Instagram, Facebook, TikTok, WhatsApp or Google) belong to their respective owners and are used only to identify the services we link to.

Prices and quotes

Public plans and prices, in Costa Rican colones, are published on the Plans page (in Spanish). They usually combine an initial payment (plate, personalization and setup) and a monthly fee for using the platform. Services that depend on an agreed scope (for example websites or custom work) are contracted through a quote, whose content and validity are stated in it; list prices are subject to confirmation before being accepted.

Payment

Payments are currently arranged by SINPE Móvil, bank transfer or cash, as agreed with the customer. The site does not process card payments.

Delivery

• Estimated time: 3 to 5 business days.
• Initial coverage: the Greater Metropolitan Area (GAM).
• Method: coordinated courier depending on availability, including Uber Flash when feasible.
• Cost: varies by location, distance and carrier availability. It is quoted and communicated to the customer before the order is confirmed.
• Outside the GAM: deliveries are arranged individually and subject to transport availability.

Times are estimates and are communicated before each order is confirmed. TapGoCR does not offer free shipping or a flat shipping rate.

NFC plate warranty

We offer an initial commercial warranty of 30 business days from delivery, without limiting the statutory rights of consumers.

• Covers: manufacturing defects, NFC chip failures and operating problems attributable to the product.
• Does not cover: damage caused by impacts, improper handling or misuse, always respecting applicable legal obligations.

For a covered defect we will offer the remedy the law requires: repair, replacement or refund.

Returns, refunds and right of withdrawal

TapGoCR respects the right of withdrawal recognized by article 40 of Law No. 7472 and its Regulation (Executive Decree No. 37899-MEIC, articles 70 to 77 under its current numbering), also for purchases made by electronic means.

• Period: within eight business days after the sale is concluded, the customer may rescind it without liability.
• How: in writing, by the same means used to contract, keeping proof of sending, to [email protected].
• Products: if already received, they must be returned unused and in the same condition, with packaging, accessories and the original proof of payment.
• Services: withdrawal applies only to what has not yet been provided; for services billed by period, such as the monthly fee, it covers the part not provided and what was received is paid proportionally.
• Refund: within a maximum of eight calendar days, counted from the day after we receive the notice (or after the return, if the customer already had the product), through the same payment method used, unless otherwise agreed.
• Personalized products: we do not exclude them automatically. The law allows excluding withdrawal for made-to-measure goods only if, when the notice is received, they had already been made or prepared; if they are in progress, the customer may withdraw by paying the value of the work done. A personalized plate that has already been manufactured may therefore be outside the right of withdrawal: we state that here.

The warranty for defects is independent of the right of withdrawal. We do not impose a blanket ban on returns. If no agreement is reached, the consumer may go to the National Consumer Commission (CNC).

Monthly fee

• We send payment reminders.
• After the due date there are 5 calendar days of grace.
• If payment is not received after that period, the service is temporarily suspended.
• The service is reactivated once payment is regularized.

Cancellation

The customer may cancel before the next billing period. We do not require mandatory advance notice and do not charge a cancellation penalty, except for obligations validly entered into and legally due. When the service is cancelled or suspended, plates and QR codes may stop directing to the business page. Third-party services (such as domains) have their own renewal and cancellation terms.

Business pages may link to external services such as WhatsApp, Instagram, Facebook, TikTok and Google. TapGoCR does not control those services nor guarantee their availability, content or policies; their use is governed by each provider’s terms.

• Today: the Instagram or TikTok buttons on a page are links to public profiles. TapGoCR is not connected to Meta or TikTok through an API.
• In preparation: connecting, with the express authorization of each account holder, professional Instagram and TikTok accounts to read their metrics and prepare content, and to publish it only after a specific human approval. How data and credentials from those connections are handled is explained in the Privacy Policy.

Whoever connects an account declares they have authority to do so and will comply with the originating platform’s terms, and may disconnect it at any time.

TapGoCR aims to keep the platform available but does not guarantee uninterrupted operation: maintenance, infrastructure or provider failures, connectivity problems or other circumstances beyond its reasonable control may occur. Nor is every phone guaranteed to support NFC; the QR code is the alternative.

We may modify, add or remove features. When a change materially affects a contracted service we will try to communicate it reasonably.

To the extent permitted by law, TapGoCR is not liable for losses arising from incorrect information published by the customer, external links that stop working, third-party service failures, internet outages, device incompatibility, incorrect use of the tools or loss of credentials through the customer’s negligence.

Statistics are informational and may differ from those of other platforms because of browsers, blockers, privacy settings or other technical factors. Nothing in these terms excludes or limits rights or liabilities that the law does not allow to be excluded or limited.

We may update these terms to reflect changes in the service or legal requirements. The current version is published on this page with its update date. Changes that materially affect customers with a contracted service will be communicated through the contact details on file, and continued use of the service after a change implies acceptance to the extent the law allows.

Disputes shall be governed by the laws of the Republic of Costa Rica and shall be heard by the competent administrative or judicial authorities, as applicable.

Owner: Jin Lin, an individual who operates TapGoCR in Costa Rica.

For questions about these terms, your account or the services you contracted you can reach TapGoCR through any of these channels:

• Email: [email protected].
• WhatsApp: +506 8630 2700.
• The contact form on our website (the website itself is in Spanish).

We do not have fixed support hours: we reply as soon as we can.

What we collect and how we handle it is explained in the Privacy Policy.